Warranty and liability


it Is the product quickly breaks down? Please send an e-mail with pictures and your order number to dirk@dutchmudmen.com

and I do have a complaint,

It is, of course, be annoying if you have a complaint about the service you experienced. However, we ask that you please file your complaint via an e-mail to the department contact with the clients to provide. This can be done by e-mail, regular mail, or by telephone. The staff at our department, contact the complaints and try to everyone's satisfaction the complaint to resolve it.

  • The Dutch Mud Men
  • Papenhoef 21 (C
  • 5737 BS, Lieshout, the netherlands
  • +31 499 700 250
  • dirk@dutchmudmen.com

After reception of your complaint, you will receive a confirmation from us. We will process your claim within 14 days of receipt, reply to, should you need more time, we will let you know.If you do not, you can always contact the department of mediation Webshop Keurmerk where the Dutch Mud Men, when it is plugged in. If the attempt for some reason this is not possible, then there will be the opportunity to take your dispute to the disputes committee (SGC).

The right of withdrawal

, You can have your contract of purchase, for a period of at least 14 days without giving any reasons, to cancel the order. To do this, use the form as an appendix to ourgeneral terms and conditionsis.The Dutch Mud Men will reimburse you all payments received from the consumer, including any delivery charges by the contractor will be charged for the returned goods without undue delay and at the latest within 14 days after the day on which the consumer shall call upon him as the revocation is to apply. Unless the company is offering the product for yourself to pick it up, he may wait to refund until the product has been received or until the consumer proves that the product has to be returned, depending on which date is earlier. The operator used for the repayment of the same means of payment as the consumer used, unless the consumer consents to another method. The refund is at no additional cost to the consumer.

Our returns policy in accordance with the Webshopkeurmerk

"You've got a" cooling off " period of 14 days without giving any reason return the product, commencing on the date of receipt of the product. The product may only be used, if at all possible, in their original packaging to be returned.
In order to return to his / her order, the return costs are your responsibility.

‘The trader shall reimburse all payments received from the consumer, including any delivery charges by the contractor will be charged for the returned goods without undue delay and at the latest within 14 days after the day on which the consumer shall call upon him as the revocation is to apply. Unless the company is offering the product for yourself to pick it up, he may wait to refund until the product has been received or until the consumer proves that the product has to be returned, depending on which date is earlier. The operator used for the repayment of the same means of payment as the consumer used, unless the consumer consents to another method. The reimbursement is free of charge to the public.’